Why is there a sales limit on my account?

New organizers can sell up to $10,000 in paid tickets until their first paid event has happened. The limit lifts by itself 72 hours after your first paid event ends.

What counts

• Ticket prices only, not our fee.
• Paid tickets only. Free tickets are never counted.
• Refunded tickets still count, so selling and refunding can't reset it.

A free-only event doesn't lift the limit. A cancelled event doesn't either.

Where to see it

Go to Settings → Payouts. The sales limit card shows how much of your limit you've used. At 80% the card is highlighted.

When you reach it

Paid sales stop until the limit lifts or is raised. Fans see: "This event can't take more card payments right now. Try again later or contact the organizer." Free tickets keep working.

Ask for a higher limit

1. Go to Settings → Payouts and tap Request a higher limit.
2. Fill in Venue, Past events on other sites, Instagram or other links, Expected ticket sales and Limit you need. Add Anything else if it helps.
3. Tap Send request.

We review every request and email the owner and admins when it's decided. Only an owner or admin can ask.

Why it exists

You're paid before your event, often within days. The limit protects fans from someone selling an event that isn't real.