Terms of Service

These Terms govern your use of Encore (the “Platform”), operated by Unresolved placeholder: [[LEGAL ENTITY NAME]], a company formed in Unresolved placeholder: [[STATE OR COUNTRY OF INCORPORATION]]. By creating an event, buying a ticket, or otherwise using the Platform, you agree to them. They take effect on Unresolved placeholder: [[EFFECTIVE DATE]].

Some sections apply to organizers (you use Encore to sell tickets or run an event) and some to buyers (you bought a ticket or registered through Encore). Each one says which.

1. What Encore is

Encore is a ticketing and event-commerce platform for in-person events. Organizers create events, set ticket prices, and sell to their own buyers on their own branded checkout. Encore is the software and payments tooling underneath. We are notthe seller of the ticket, we are not a party to the sale between you and the organizer, and we do not sell, share or remarket one organizer’s attendees to another. Fans can browse public events, which are listed by date with no promoted placement.

We are not the producer or promoter of any event. When a ticket is bought, the payment goes to the organizer’s own Stripe account. Stripe collects our fee on the same payment, as an application fee. We do not hold the organizer’s ticket money (section 16). What you are buying is described on the organizer’s own event page.

2. Pricing and fees

We charge a service fee on every paid ticket. The service fee is shown at checkout, before you pay, and it is added on top of the ticket price the organizer set. It is the only charge we add. There are no plan tiers and no subscription.

Free tickets never carry a service fee. A ticket priced at zero carries none on every issuance path: hosted checkout, guest list, comps, seated tickets, imported tickets, and tickets issued through our API.

The fee is always added to what the buyer pays. We never deduct it from the organizer’s ticket price, and checkout has no setting that lets an organizer absorb it instead. Promoter commissions are not switched on today (section 19). When they are, a commission is taken out of the sale at the time of sale and never changes what the buyer pays. Refunds, disputes and cancellations are covered in sections 4, 11 and 17.

We pay card processing out of our fee. It is not charged to the buyer as a further amount and it is not deducted from the organizer’s ticket price. In the organizer’s Stripe dashboard, Stripe lists its card fee as a charge to the organizer’s account and lists our fee as an application fee. On each sale we lower our application fee by an estimate of Stripe’s card fee, so the organizer receives the ticket price. Stripe’s actual fee can be a little more or less than the estimate, for example on card-present payments, which cost Stripe less than online ones. If Stripe’s fee is lower than our estimate, the organizer keeps the difference. If it is higher, for example for a card issued outside the United States, we cover the difference out of our fee on that sale, after that fee has cleared. The buyer’s price does not change either way.

All-in pricing

Before you are asked to pay, checkout shows everything you will be charged, itemised and totalled, ahead of the payment step. A paid ticket has two parts:

• the ticket price the organizer set; and
• the service fee shown at checkout.

Each of the two appears as its own line and the Total is the sum of them. There is no separate card-processing charge and no other mandatory amount is added after that number: it is what your card is charged. The Total is the same if the buyer arrived through a promoter’s link. A promoter commission is never an extra charge to the buyer.

Waitlists and promo codes

When a ticket type is sold out, a signed-in buyer can join its waitlist for up to 4 tickets, on at most 10 waitlists at a time. Joining takes no payment. If tickets come back, we email you and hold them for you for the length of time shown when you join; if you do not buy in that time the hold ends and the tickets are offered to the next person. A hold is not a purchase and not a guarantee of a ticket. An organizer can offer a promo code, which takes an amount or a percentage off the ticket price. The service fee is then worked out on the discounted price, so the total at checkout already reflects it. Free tickets and ticket types outside a code’s scope are not discounted.

Optional add-ons

Anything Encore offers as an extra at checkout, a text-message delivery preference for example, is opt-in, unchecked by default, and never a condition of completing a purchase.

3. Who you are paying

Encore is not the merchant of record for ticket sales and does not hold buyer funds. Payments run through Stripe Connect as direct charges: when you buy a ticket you pay the organizer’s own connected Stripe account. Our fee is collected as a separate application fee on that same transaction.

• The organizer, not Encore, is your counterparty. They set the price, they set the event terms, and they are responsible for delivering the event you paid for.
• Card processing is not charged to the buyer as a separate amount, and we pay it out of our fee. The organizer’s Stripe account receives the ticket price on each sale. A chargeback is filed against the organizer’s account (section 11). What happens to the card cost on a cancelled event is in section 4.
• Our fee is compensation for operating the Platform. It is not a fund available to cover a refund. If promoter commissions are switched on (section 19), the commission is part of the application fee we collect: we hold it in our own balance until we pay the promoter or return it to the organizer, and it is our payment obligation to the promoter, not a deposit (section 19).
• Stripe pays the organizer for ticket sales. We do not (section 16).

Revenue splits (organizers)

Revenue split figures are calculations provided for your records. Encore does not collect, hold or pay any split amount in live mode. You receive your full ticket proceeds through Stripe and you alone are responsible for paying your partners, on the terms you agree with them.

4. Refunds

Ordinary refunds are decided and paid by the organizer, from the organizer’s own Stripe balance, not by us. An organizer can issue one from the Orders screen of their dashboard, which sends the refund to their Stripe account, or in their Stripe dashboard. A refund of the ticket price comes out of the organizer’s Stripe balance, not out of our own money. The exceptions are an event that is cancelled, an event that is postponed by more than 6 months, and the oversell case below.

Service fee is non-refundable, except if the event is cancelled or postponed more than 6 months. If your ticket is refunded for any other reason, you get the ticket price back and the service fee you paid on top of it, the one shown at checkout before you paid, is not returned. That holds whether the whole order is refunded or only part of it. The fee covers running the Platform and the card processing cost on the sale, and we keep it when an organizer refunds a ticket. A law that requires the fee back where you live also overrides this.

If an event is cancelled, every buyer is refunded in full, including our service fee, unless the event was cancelled because of a natural disaster, civil disturbance or another impediment nobody could foresee. Then the ticket price is refunded and the service fee is not. An organizer asks us to cancel an event and we review the request, usually within 3 to 5 business days; sales are paused while it is open. A ticket the organizer had already refunded on its own before we approved the cancellation was an ordinary refund, so the service fee on it is not returned. Where the law of the place an event is held limits what a ticket seller may keep when an event is cancelled, we follow that limit.

You do not need to ask. The refund goes to the card the order was paid with once we approve the cancellation. Stripe does not return its card processing cost on a refund; when the service fee is part of the refund, we pay that cost, not the buyer and not the organizer. The refund of the ticket price is started from the organizer’s Stripe account.

If an event’s start is moved more than 6 months later than it was when you bought your ticket, you can ask for the service fee back from your ticket page, within 90 days of the change. If an event is cancelled and the service fee on a ticket was not part of the refund, the same request is open for 90 days after the cancellation, except where the cause was outside the organizer’s control as above. We review each request, and an approved one goes back to the card you paid with. Whether the ticket price is refunded on a postponed event is up to the organizer’s refund policy and the law where you live.

Two consequences, stated plainly because they decide who is out of pocket. For a buyer: an ordinary refund makes you whole on the ticket, not on the fee. For an organizer: the amount you refund is the amount your Stripe account is debited, so refunding the ticket price leaves you level, and refunding the full amount the buyer paid means you are covering our fee for them out of your own money. On an ordinary refund we return none of our fee. Once promoter commissions are switched on (section 19), a commission on a refunded ticket that we have not yet paid out goes back to the organizer.

We do not guarantee refunds. Apart from a cancelled event, an event postponed by more than 6 months and the oversell case below, whether you are owed one, for a change of plans or any other reason, is between you and the organizer, under their own refund policy or applicable consumer-protection law. We have not adopted any further refund rule of our own. The full buyer-facing version of this section is on the refund policy page.

Oversold tickets

If our own systems oversell a ticket type, meaning they sell past capacity because of a race or a fault, we refund the affected line automatically and do not issue the ticket. That refund includes our fee on those tickets: no ticket was delivered, so no fee was earned. It is a correction of our own error.

5. Your data (organizers)

You own your attendee data. As a commitment, not a feature description:

• You own the record. Every buyer, order, and attendee record created through your events belongs to you.
• You can download your customer list as a CSV file from the Customers tab of your dashboard (owners and admins; downloads are rate-limited). Your orders and each event’s guest list can be downloaded the same way from Settings, under Data and export. What the customer file contains is described in the privacy policy.
• Closing an account. There is no way today for an organizer to close an organizer account from inside Encore, and an owner cannot delete their own sign-in while they own an organizer; ownership has to be handed to someone else first. Your downloads work for as long as you can sign in as an owner or admin. Encore has no separate export that runs once an organizer account is gone, so download what you need before you ask us to close one. When a buyer deletes their own account, their name, email address and phone number are removed from the records we have to keep, and your order records stay with a placeholder in their place (see section 8 of the privacy policy).
• Encore will never market one organizer’s attendees to another organizer, or to itself. We do not sell, rent, or share your attendee data with third parties for their own marketing.
• Encore acts as your data processor for attendee data, not its owner. See the privacy policy.

6. Ticket limits

We post a limit of 10 free tickets per person, per event, in any 24 hours, and show that limit to buyers at checkout. Every checkout request is evaluated against it.

We may cancel tickets, suspend an account, or refuse service to anyone we reasonably determine is circumventing this limit or engaging in bulk-purchase circumvention prohibited by the federal BOTS Act or comparable state law.

Separately, every checkout carries order-level caps: at most 20 distinct ticket lines, 100 tickets per line, and 2000 tickets in one order. These exist to prevent abuse and system strain, not as a promise of fairness in a high-demand on-sale. Organizers running BOTS-Act-covered events are responsible for any further purchase limits they want to impose.

7. Text messages

If an organizer has enabled SMS, you may be offered text updates about the event you are buying a ticket for: delivery, reminders, door changes.

• Opt-in, unchecked by default. You get texts about an event only if you check the box at checkout.
• Messages are sent under the organizer’s name because you gave your number to their event, not to Encore.
• Message and data rates may apply.
• Every message ends with an opt-out instruction, and the carrier-level opt-out list is honoured by our messaging vendor.
• Messages are limited to event-related transactional content, meaning reminders and day-of changes, not ongoing marketing.

We hold the messaging account and register the sending brand on behalf of organizers who use SMS. Because carrier reputation is measured at the platform level, we may suspend or restrict any organizer’s sending, including to a list the organizer already owns, where that use creates carrier complaints, high opt-out rates, or otherwise threatens the shared account’s standing.

8. Custom domains

Organizers may be able to point their own domain at their Encore storefront. The terms covering domain verification, abuse, checkout branding on a custom domain, and what happens to the mapping when an account closes are not settled: Unresolved placeholder: [[CUSTOM DOMAIN TERMS]].

9. Account security

Creating a Encore account does not always require you to prove you control the email address you register with before the account becomes usable. This is a known issue that we are actively working to close, not a designed behaviour. Until it is closed, we do not represent that accounts are email-verified, or that only the holder of an address can reach an account registered to it.

10. Ticket transfer and resale

A ticket holder can send a ticket to someone else, for free, by email from their ticket page. When the recipient accepts, the ticket gets a new QR code and the old code stops working at the door. A transfer cannot be started or accepted once a ticket has been scanned, or within 60 minutes of the event’s start. A ticket can be transferred up to 3 times, and an organizer can switch transfers off for an event. A transfer is not a sale: it carries no fee and creates no order. The organizer sees the current holder of a ticket and who it was transferred from, and the new holder is an attendee of that organizer.

We refuse a refund of a transferred ticket from the Orders screen, except when the event is cancelled. A refund made directly in Stripe still cancels the holder’s ticket. A refund always goes back to the card that paid, so refunding a transferred ticket would pay the person who sent it and cancel the ticket of the person who now holds it. When an event is cancelled, every ticket is refunded to the card of the person who paid, transferred or not. If the person who paid disputes the charge with their bank, the ticket can be cancelled even after it was transferred.

Encore does not operate a resale marketplace. Unless an organizer’s own event terms say otherwise, a ticket is issued to the name and contact details given at checkout, and we have no mechanism to verify, price-cap, or collect a fee on a resale that happens outside the Platform.

You agree not to resell a ticket at a price or through a channel that violates the organizer’s stated resale policy, or applicable state ticket-resale law. We may refuse entry, void, or reissue a ticket we reasonably believe was obtained through a resale that violates this section or the organizer’s own policy.

11. Chargebacks

A chargeback is filed against the organizer’s connected Stripe account, not ours, because we are not the merchant of record. If you believe you are owed a refund, contact the organizer or use the refund policy first: filing a chargeback instead of seeking a refund, or for a ticket you already used, is a misuse of the dispute process and may result in suspension of your ability to purchase on the Platform. Our fee is not held to cover a chargeback and is not returned to the organizer when one is filed.

For organizers. A dispute (chargeback) is filed against your Stripe account and settled between you and Stripe. We are not the merchant of record. If you lose, you lose the ticket price and Stripe charges its own dispute fee. We do not return our fee. Stripe sets a deadline, and your Stripe dashboard shows it. Keep your records: disputes can arrive months after an event. Responding is up to you. The buyer’s tickets on a disputed order may be cancelled while the dispute is open, and turned back on if it is decided in your favour, as section 10 and the dispute emails describe. Once promoter commissions are switched on (section 19), a commission on a disputed ticket that we have not yet paid out goes back to you.

Dispute evidence we send for you. You authorise us, acting for you, to do two things on each dispute filed through Stripe: (a) add the information we hold about the order to the dispute in Stripe when it opens, without replacing anything you have already written there; and (b) submit that response, including anything you have added in Stripe, to Stripe for you if you have not submitted your own at least 48 hours before Stripe’s deadline. Stripe lets a response be submitted only once, so you can submit your own at any time before that, and we will not overwrite what you wrote. You can ask us to stop submitting responses for you at any time by writing to support. Once we have recorded your request, it applies to every dispute we have not yet submitted; we still add the order facts to the dispute in Stripe.

The information we send is: the order time, short reference and amount; the event name, place, date and ticket types bought; the email address the order was placed with, and the times we emailed the tickets to it; when and how tickets on the order were admitted at the door, and if a guest was later recorded as let out (for offline check-ins, a short identifier of the door phone); whether tickets were passed to someone else; and refunds already made. We never send access links or QR codes, other people’s names or emails, door staff identities, phone numbers, or the buyer’s other orders. We do not submit a response for you for an event that was cancelled, and we do not “accept” or concede a dispute for you. Sending evidence does not guarantee a result, and you remain responsible for the dispute and its fees.

12. Acceptable use

You agree not to:

• circumvent purchasing limits or ticketing security controls in violation of the BOTS Act or similar law;
• use the Platform to harass, defraud, or spam;
• scrape or resell attendee data obtained through the Platform;
• send SMS marketing to a purchased or non-consenting list;
• resell a ticket in violation of section 10;
• list an event you do not intend to hold or cannot deliver, or sell tickets under false pretences;
• use promoter commissions to move money to yourself or to a person you control;
• advertise a ticket price anywhere, on a poster, a social post or your own website, that is lower than the total a buyer will be charged at checkout, including the service fee; show the total, not the ticket price alone;
• open more than one organizer account to avoid the new-organizer limit in section 18; or
• use a custom domain, an event listing, or the Platform generally for any unlawful purpose.

We may suspend or terminate access for a violation of this section, and may cooperate with and report unlawful activity to law enforcement where required or appropriate. For organizers, we may also limit your selling, file a cancellation request for your event (section 17), or remove a listing, if we have a reasonable concern about fraud or unfair dealing with buyers, or if Stripe, a card network or the law requires it. Money in your Stripe account is held and released by Stripe, not by us.

13. Disclaimers

The Platform and all content on it are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, to the fullest extent the law allows. We do not warrant that the Platform will be uninterrupted, secure, or error-free, or that any organizer will deliver the event described on their event page. We do not control and are not responsible for the conduct of organizers or the events they run, beyond our own role as software and payments infrastructure. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

14. Limitation of liability

To the fullest extent the law allows, neither Encore nor its officers, employees, or service providers will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these Terms or the Platform. Our total aggregate liability will not exceed the greater of (a) the fees we actually retained from your transactions in the twelve months before the event giving rise to the claim, or (b) Unresolved placeholder: [[LIABILITY CAP FLOOR AMOUNT]]. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Encore and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Platform, your violation of these Terms or the law, or your violation of any third party’s rights. Organizers specifically agree to indemnify us against claims, losses and costs, including fees, fines and recoveries charged to us by Stripe, card networks or banks, arising from the event they run, including that it infringes a third party’s rights, that the organizer failed to deliver the event described, or that the organizer failed to comply with the resale, refund, or SMS-consent sections of these Terms; from the organizer’s refund, cancellation and dispute decisions, a refund the organizer did not pay, or a negative balance on the organizer’s Stripe account; and from the prices and claims the organizer publishes. Organizers also agree to cover us for: any amount Stripe, a card network or a bank recovers from us because of a charge on their events (including dispute losses and fees, fines and assessments); refunds on their events that they did not pay; and anything a promoter they invited claims against us because of what they told that promoter or offered them. “Cover” means we may ask the organizer to pay us back the amount, with our reasonable costs of responding to the claim.

None of this covers our own gross negligence or wilful misconduct.

16. Your Stripe account and payouts (organizers)

You need a Stripe account to sell paid tickets. You set it up from your dashboard, using Stripe’s own onboarding. Stripe, not us, checks who you are and holds your bank and tax details. Free tickets do not need a Stripe account.

You accept Stripe’s terms inside Stripe. When you set up your account, Stripe asks you to accept its own agreement. We cannot accept it for you, and it is between you and Stripe. If Stripe does not approve your account, you cannot sell paid tickets.

How you get paid. When a fan buys a ticket, the money goes into your Stripe account. Stripe pays you out on its daily schedule, usually starting about 2 business days after each sale. Your first payout can take 7 to 14 days (Stripe's figure). Stripe decides the timing and can keep part of a balance back as a reserve.

What we do not do. We do not hold your ticket money, we do not delay it, and we do not decide when Stripe pays you. What we collect from a sale on top of the ticket price is our application fee, which is our service fee. No promoter commission is taken today (section 19). Stripe can hold back part of your money, pause payouts, ask you for more information or close your account. We cannot override Stripe and we are not responsible for what Stripe decides.

What you are responsible for. Keeping your Stripe account open and in good standing, keeping your details correct, and your own taxes, including any sales tax that applies to your tickets. Your Stripe dashboard shows every payment, fee, payout, refund and dispute on your account.

17. Refunds and cancelled events (organizers)

• You decide refunds. You are solely responsible for every refund owed on your events, and you pay it from your Stripe balance. We do not pay refunds from our own money and we do not guarantee a refund for anyone. You must follow the refund law that applies to you and to what you promised your buyers.
• Keep enough in your Stripe account to refund a cancelled event. If an event is cancelled, every refund we start comes out of your Stripe balance, because your ticket money sits with Stripe and we hold none of it. You must keep enough in your balance, or your linked bank account, to cover them. If you do not, Stripe may recover the shortfall from your bank account under its own terms. That debt is yours, not ours. If your balance goes below zero because of refunds, disputes or fees, the same applies. We may also pause paid sales on your events if your balance is negative or a cancelled event’s refunds are unpaid.
• Our service fee is not returned when you refund a ticket. Refund the ticket price, not the total the buyer paid. If you refund the total, you are paying our fee back to the buyer out of your own money. A ticket that has been transferred to someone else cannot be refunded from the Orders screen, and a refund made directly in Stripe cancels the holder’s ticket (section 10).
• Your refund policy. Each event has a field for your own refund policy, and buyers see it on the event page. Write what you will actually do. Our service-fee sentence (section 4) is shown under it and you cannot remove or change it.
• Cancelling is a request. To cancel an event you file a request from the event and choose the cause. We review it, usually within 3 to 5 business days. Sales pause while it is open; tickets still scan and you can still refund tickets one by one. An event with no paid orders is cancelled at once. You can withdraw a request before we decide, and if we reject one we tell you why and you can file again.
• What buyers get, and what you are out. If we approve a cancellation, every paid order is refunded from your Stripe balance. Buyers get the ticket price and our service fee, unless the cause you gave was a natural disaster, civil disturbance or another impediment nobody could foresee; then buyers get the ticket price only. We check the cause you give and may change how the service fee is treated, and we record why. When the service fee goes back to buyers, we send you back our fee and cover Stripe’s card cost on those orders, so you are out the ticket price only. If promoter commissions are switched on (section 19), any commission on the event goes back to you and no promoter is paid.
• Moving an event. Once you have sold tickets, a date can only move later. If you move it more than 6 months later than the date buyers bought for, buyers can ask us for the service fee back (section 4). That cost is ours, not yours. Other rules about postponed events may apply where you and your buyers are, and following them is your responsibility.

18. New-organizer sales limit

New organizers have a limit on how much they can sell in paid tickets. It is counted on ticket prices, not on our fee, across all your events, and it applies until your first paid event has ended and a short waiting period has passed. Free tickets never count. Refunded tickets still count, so selling and refunding does not give the room back. A free-only event does not lift the limit, and neither does a cancelled one.

When you reach it, checkout stops taking paid tickets for your events and free tickets keep working. Your dashboard shows your limit and how much of it you have used. You can ask for more room by telling us about your events, and we review every request. We may raise, lower or remove the limit for any organizer, or pause paid sales on an account we have a reason to worry about. The limit exists to protect buyers before an organizer’s first event has happened. It is not a statement about you.

19. Promoter commissions (organizers)

Promoter payouts are not switched on today. No commission is taken from any sale and no promoter is paid. The rest of this section says how commissions will work once we switch them on, and we will tell organizers before we do, so that nothing here applies to a sale made before then.

Promoters are people an organizer invites to share an event link and earn a commission on the tickets sold through it. It is optional, and it is off until you turn it on for an event. Promoters accept separate Promoter Terms when they join, and you accept separate commission terms before you offer a commission. A promoter never receives your buyer list.

• What the commission is. It is a promotion fee we charge on referred sales. You choose the rate for each promoter on each event, up to the ceiling shown when you set it. It is taken from each promoter-linked sale at the time of sale, as part of the application fee we collect, so you receive the ticket price minus the commission. The buyer pays the same total with or without a promoter link.
• When the promoter is paid. We hold the commission in our own balance and pay the promoter after your event, never before. The commission is due 72 hours after the event ends and is paid only from money that has cleared into our balance; if it has not cleared, we wait and try again, and we cannot promise a date. We take no cut of it. We pay promoters ourselves, to the promoter’s own Stripe account and only if it is ready to receive money, under our own Promoter Terms. We pay any Stripe charges on the promoter’s account; they are not taken from the promoter or from you.
• When the commission comes back to you. If a ticket is refunded or disputed before we pay the promoter (a partly refunded order earns less commission), or if the event is cancelled, the commission goes back to you and no promoter is paid for it. If the promoter’s Stripe account is still not ready 90 days after payment was due, the commission goes back to you too.
• After the promoter has been paid. We do not reverse a payment already made. If a ticket is refunded or disputed afterwards, we deduct that ticket’s commission from the promoter’s next commission payment, if there is one, and pass on what we recover to the organizer. If the promoter never earns again, the promoter keeps it.
• Telling people. A promoter who shares a link in a way that sounds like a recommendation must say in the post that they earn a commission on tickets sold through it, and must show the total price including fees, never a price without fees.

20. Governing law, disputes, and general terms

These clauses depend on the governing law chosen for the Platform, and that choice has not been made. Rather than fill the gap with boilerplate that might not survive review, each one is named here as an open item:

• Governing law and venue: Unresolved placeholder: [[GOVERNING LAW AND VENUE]]
• Binding arbitration and class-action waiver: Unresolved placeholder: [[ARBITRATION: YES OR NO]]
• Agent for service of process: Unresolved placeholder: [[REGISTERED AGENT AND ADDRESS]]
• Designated agent for copyright notices: Unresolved placeholder: [[DMCA AGENT]]

We may update these Terms. Each version will carry a version identifier and effective date. We will email the organizer’s owner, and post on this page, at least 30 days before a change to money terms (fees, refunds, cancellations, how and when you are paid, the new-organizer limit, commissions, chargebacks and dispute handling) applies to new sales. A change like that applies to tickets sold after it takes effect. After a material change we may ask you to accept the new version before you publish a new event, and we keep a record of who accepted which version and when. Whether a change that is not about money requires advance notice, re-acceptance, or both is not decided: Unresolved placeholder: [[NOTICE MECHANISM FOR CHANGES THAT ARE NOT ABOUT MONEY]]. Continued use of the Platform after the effective date of a non-material change constitutes acceptance. If any provision of these Terms is found unenforceable, the rest remains in effect.

21. Contact

Questions about these Terms go to support@daytona-lab.com, or by post to Unresolved placeholder: [[REGISTERED BUSINESS ADDRESS]]. We have not published a support phone number, and this page will not invent one.