My card was closed. Where does my refund go?

The refund still goes to the card you paid with. We can't send it to a different card or account.

If that card is closed, cancelled or replaced, your bank usually still accepts the refund and passes it on. It might go to your new card, or to the account the card was linked to.

What to do

1. Wait for the refund email. It shows the amount and the date.
2. Call the bank that issued the old card. Tell them the amount, the date, and the name on the original charge.
3. Ask them where the refund was credited.

Banks handle this every day, but each one does it differently.

If the bank sends it back

If your bank refuses the refund, it usually returns to the organizer's account. Email support@daytona-lab.com with the event name, the email you bought with and the refund email. We'll work it out with the organizer.